Customer Service Representative - Tier 2
Columbia Power & Water Systems (CPWS) is a public utility proudly serving the citizens of Columbia and Maury County Tennessee since 1939. CPWS has an open Customer Service Representative – Tier 2 position. The CSR – Tier 2 is responsible for assisting customers applying for service connections and disconnections for CPWS service; fully managing all the needs for customers desiring service with CPWS; and promoting broadband internet sales.
The primary duties & responsibilities of this position include:
- Explain account types, CPWS services, and billing items to customers
- Evaluate customer requests for connection and disconnection of services, whether in-person or online, and determine if service is available at the requested location.
- Determine deposits that may be required.
- Review application for service to ensure completeness, including any customer supplied documents as required by policy.
- Communicate clearly with the customer to ensure the customer’s expectations for service order dates are understood.
- Enter service order information for any service into the customer information system (CIS). Ensure that all services are included and are coded correctly for service and tax amounts.
- For tax exempt customers, ensure that proper documentation is provided and scanned on the account.
- Enter information into necessary computer systems accurately and in the correct format.
- Ability to understand and appropriately vet customer applications.
- Ability to promptly and accurately respond to customer email.
- Ability to work assigned shift rotations.
- High School Diploma or equivalent required.
- 4 years of customer service experience required.
- Proficiency in speaking Spanish preferred.
- Experience in the utility industry preferred.
- Experience using utility software such as NISC preferred.
Compensation package: CPWS offers competitive compensation and benefits package that includes health, dental, long-term disability and life insurance and a 401(k) contribution.
To apply, please visit our website: cpws.com/employment.
Additional information: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional and/or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). This job ad does not constitute a written or implied contract of employment.
