CLIENT COORDINATOR JOB SUMMARY

We are looking for a Known Seen Loved Community Client Coordinator to be a critical frontline person in maintaining the mission and vision of 431 Ministries. The Client Coordinator works one-on-one with the clients and funnels them through the program to ensure their success.

Reports to: Assistant Director
Employment Type: Full Time, Non-Exempt
Hourly Rate: $17.00-$19.00 

 

General Responsibilities:
The Client Coordinator works one-on-one with the clients and funnels them through the process to start their connection with 431 and set them up for success. General day-to-day responsibilities include: 

• Schedule and complete inquiry phone calls or intakes with potential new clients

• Maintain up-to-date notes of an inquiry in Casebook

• Plan and implement KSLC Opportunities

• Communication of opportunities to Requests or Clients including Monday Encouragement Text

• Collect stories for marketing

• Attends all KSLC client-related opportunities

• Attend Community Advocacy events as directed

• Performs other related duties as required

 

Required Skills/Abilities: 

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Strong discipleship skills with ability to motivate and encourage others

• Proficient with Microsoft Office Suite or related software

 

The Ideal Candidate: 

• Is friendly, enthusiastic, and has a positive attitude

• Has a healthy dose of discernment and people-reading skills

• Can regularly work within emotional situations while being able to keep a clear head

• Loves processes and data while handling the people side

 

Education and Experience:

• 3-5 years in a relevant field (non-profit work, church or ministry experience) or Bachelor’s degree 

• Highly proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Natural leadership skills, comfort directing others and holding them accountable 

• Strong verbal as well as written communication skills

• Self-starter; confident making decisions based on our Policies and Procedures

 

Physical Requirements: 

•  Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times. 

To apply, please email contact@431house.org with the subject line: KSLC Client Coordinator and include your resume and tell us which character in the Bible to you relate to most and why?